PalmPay Customer Care Number and Offices in Nigeria

So your PalmPay account is giving you headache and you quickly want to locate a Palmpay office around you or you want to quickly reach out to them via their customer care contact…

Maybe a transaction failed and the money didn’t return. Maybe your account got restricted or maybe you have an issue that needs to be resolved quickly and you just want to talk to a real human being to help instead of waiting on their chat queue…

…whatever the issue is, we’ve got you covered.

This article will give you full information on all the possible ways to reach PalmPay customer care quickly either via phone call, email, WhatsApp, social media, in-app chat, and even the physical office addresses across different states.

PalmPay Customer Services?

PalmPay is one of fastest growing fintech companies in Nigeria. Right now, they have more than 35 million users.

With that number of users, it is possible that they’re processing high volume of transactions every second and it’s very common that things will always go wrong and customers will always need quick access to resolving such issues.

As a licensed digital operator that operates under regulated guidelines, it is demanded by CBN that they must provide customer service to aid customers in resolving of banking issues.

PalmPay Customer Care Phone Number

The fastest way to reach out to Palmpay when you have any issue related to their platform is through their customer care lines.

This lines are dedicated phone numbers that customers can call to report any transaction issues or any other thing.

PalmPay Customer Care Number: 02018886888

You can also dial it in international format if you’re calling from outside Nigeria:

International format: +2342018886888

Additional numbers that have been associated with PalmPay support:

• PalmPay support line: 017005700
• Palmpay Toll-free support line: 0700 PALM HELP (which is 07007256 4357)

Office Hours for Phone Support: Monday to Friday, 8am – 6pm.

For urgent issues, users are advised to use their in-app chat and email service which run 24/7.

Note: Some of their customer care lines are not toll-free (meaning you’ll be charged as normal call)

You may have to stay on a hold or queue among other callers for a long time before being attended to

The line may sometimes be busy because of too much callers trying to call at the same time

You can only reach their lines during weekdays and within their working hours

Most Palmpay issues are not resolved via calls. So they may end up referring you to their email/in-app chat for further assistance.

PalmPay Customer Care Email Address

If your issue is something you need to put in writing, especially for issues like a disputed transaction, a refund request, or an account recovery issue, and so on, email is often the better option.

With email, you can easily tender all evidences by uploading them as files so that they can take a careful look into your issue.

PalmPay Customer Support Email: support@palmpay.co

Business and Partnership Inquiries: palmpay-business@palmpay-inc.com

When sending an email to them, make sure you include the following details:

• Your Palmpay registered phone number
• The transaction reference/ID number (if it’s about a failed transfer)
• Clear description of what the issue is
• Evidences (if necessary) for quick clarification

The more detail you give, the easier for them to trace the issue and resolve it.

PalmPay WhatsApp Number

Using the PalmPay WhatsApp line is easier than calling because you can send screenshots of your transaction directly in the chat.

PalmPay WhatsApp Number: +234 700 7256 4357

This is the same number as their toll-free line formatted for WhatsApp. Save it on your phone and send them a message with your complaint and screenshots.

Note:

• Most times, it is their bot that will respond first
• If their bot responds, request for a real human

How to Reach PalmPay Customer Care Through Palmpay App

This is the fastest way to get support for most issues. PalmPay has a live chat feature built into their app. Here’s how to use it:

• Open your PalmPay app
• Tap your profile icon at the top
• Or tap the Me icon in the bottom right corner
• Select Help and Support
• Tap Chat
• Type your complaint and attach any relevant screenshots

The in-app chat connects you directly with a human support agent and it is always available 24 hours a day, 7 days a week.

For issues relating to transactions like failed transfers or others, this should always be the first place you should go before doing anything else.

PalmPay Social Media Handles

Sometimes the quickest way to get a response from most Nigerian fintech companies is to call them out publicly on social media.

But you should not do this in a rude way, but in a clear and respectful manner. Most of these companies monitor their social pages actively and tend to respond faster because everything there is public.

Below are PalmPay’s verified social media accounts:

• Twitter/X: @palmpay_ng
• Instagram: @palmpayapp_ng
• Facebook:(@palmpayapp.ng)
• LinkedIn: PalmPay (https://www.linkedin.com/company/palmpay/)

You can also send them a direct message or tag them in a post with your complaint. Make sure you never share your full account details publicly while writing your complaints.

See Also: How to Remove BVN from PalmPay Account

PalmPay Office Addresses in Nigeria

Most Nigerians who are still used to traditional banking may still want to enter an office, sit down, and talk to somebody face to face.

PalmPay has several physical offices across Nigeria, although it seems like there still some states that they’reyet to have a physical office.

Below are some of their offices that are available as at the time of writing this:

LAGOS — HEAD OFFICE (Corporate Headquarters)

This is the main headquarters of PalmPay in Nigeria. All major complaints, escalations, and business inquiries are handled here.

If you’re in Lagos and your issue is serious, this is the place to run to. This is where major issues are handled.

• Address: 20 Opebi Road, Ikeja, Lagos State
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

Ikeja Office 

• Address: 64 Opebi Road, Ikeja, Lagos State
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

Yaba Office

PalmPay launched this office in 2025 as part of their expansion. If you’re on the mainland Lagos and Ikeja is too far, this Yaba office is closer.

• Address: 33 Old Yaba Road, Ebute Metta, Lagos
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

ABUJA (FCT)

This is PalmPay’s office in the capital city. If you’re based in Abuja or anywhere in FCT, this is your closest point of contact to walk in and resolve your issue in person.

• Address: Suite A, 4th Floor, Plot 1019, Gimbiya Street, Area 11, Garki, Abuja, FCT
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

PORT HARCOURT, Rivers State

PalmPay has a strong presence in Port Harcourt given how commercial the city is. There are two Palmpay offices in Rivers State.

• Office 1 Address: 85B Port Harcourt-Aba Expressway, Garrison Junction, Port Harcourt, Rivers State
• Office 2 Address: 20 Okuru Road, Glory House, Besides EBZ Filling Station, Off Peter Odili Road, Port Harcourt
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

ENUGU, Enugu State

• Address: No. 162 Ogui Road, Enugu, Enugu State
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

IBADAN, Oyo State

• Address: Plots 190 & 192, Tinu Oketayo Plaza, Obafemi Awolowo Road, Oke-Ado, Ibadan, Oyo State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

KANO, Kano State

• Address: Zainab House, C-22 Zaria Road, Dangi Roundabout, Kano.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

CALABAR, Cross River State

• Address: No. 111 Ndidem Usang Iso Road, Calabar, Cross River State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

UYO, Akwa Ibom State

• Address: No. 68 Atiku Abubakar Way, Uyo, Akwa Ibom State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

ONITSHA, Anambra State

• Address: No. 20 Enugu Road, Onitsha, Anambra State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

WARRI, Delta State

• Address: No. 130 DEC Expressway, Opposite Gemstone Ultra Mart, Udu-Warri, Delta State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

MAKURDI, Benue State

• Address: No. 113 Old Otukpo Road, Opposite Commissioners’ Quarters, Beside BIPC Head Office, Makurdi, Benue State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

YENAGOA, Bayelsa State

• Address: Shop 10, Dekebi Lott Street, Opposite NUJ Secretariat, Ekeki, Yenagoa, Bayelsa State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

ABA, Abia State

• Address: No. 46 Hospital Road, Aba, Abia State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

DAMATURU, Yobe State

• Address: No. 2 Gujba Road, Adjacent New CBN Office, Damaturu, Yobe State.
• Operating Days: Monday to Friday. Not available during public holidays.
• Operating Time: 9:00am – 5:00pm.

See Also: List of Loan Codes in Nigeria

Summary of All PalmPay Contact Details

Conclusion

Now you know the multiple channels you can use to reach out to Palmpay customer care.

But before contacting them, make sure you take note of your transaction reference number or any other the issue that you want to complain about.

Take screenshots where necessary. Take screenshot of the failed transaction, the error message, or anything else related to your issue because they may need it for clarification.

Know your registered phone number because Palmpay will always need this number to verify your identity and identify your account.

You must be Patient but Persistent. Resolving banking issues require patient because they’re thousands of other customers like you that are also waiting to be attended to.